FAQ

CATERING SERVICES 

 

Is there a minimum and/or a delivery fee for your catering service?
$100USD is the minimum unless otherwise noted. There is a $15-20USD surcharge for service to condos/houses outside of the Puerto Morelos Old Town area, S of Grand Residences or N of Dreams Riviera. We currently do not offer our services more than 15 km outside of the Puerto Morelos boundaries.

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Does the price of the meals include tip?
No. The price of the meals is based on the cost of the ingredients, preparation time, and transportation. Gratuities are not assumed but always appreciated!

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Can I get a discount if I order multiple meals?
No quantity discounts. We put the same amount of care and effort into every meal we prepare for people, whether it’s a single dinner or full week of cooking.  Our business model is based on quality of service and product!

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Does your service include clean up after the meal?
No. We will clean and put away any pots or pans we dirty in heating up or cooking your meal, and leave your kitchen as we found it. We can, schedule permitting, offer service and clean up at an additional charge of $30USD/hour; please inquire if you’re interested.

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Do you drop off the food at our condo, or cook it there?
It’s a little like a mix of the two! We will warm and set up the food to be ready to eat at the hour of your choice at your condo or apartment using your dishware. Certain dishes may be prepared or finished onsite for maximum freshness/crispiness.

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Can you just drop off our order at our condo in “To Go” containers?
No. We transport all of our food in reusable containers which we will take back home with us. We avoid use of Styrofoam or other non-biodegradable “disposable” containers.

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I can’t eat very spicy food. Can you make Mexican food that isn’t spicy?
Most dishes are not spicy in and of themselves, but rather served with spicy salsa on the side. We can make any heat level of salsa, from zero to habanero!

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I’m worried about getting sick. Do you clean all your fruit and vegetables?
We clean and disinfect all of our produce thoroughly, regardless of if it will be peeled or not, so you can enjoy your salads, garnishes and fruit without fear of getting traveler’s tummy.

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PROVISIONING SERVICES 

Can I hire you just to provision our condo?
No. We only offer provisioning services to clients who hire us for at least one meal.

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How does the provisioning service work?
We offer a flat fee rate of $100USD for a single trip to the local market, which offers a great variety of food and alcohol. If your list includes items from Costco or other stores located in Cancun, it will be $150.00USD flat fee. ***These fees are for our time and transportation costs and do not include the cost of groceries***

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Can you deliver the groceries prior to our arrival or do we need to be there to receive them?
We will coordinate with your property manager to obtain access to your condo before you get there. That way you can get your vacation started with a cold cerveza the minute you walk in the door!

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I don’t know what’s available there. Can you help me with my list?

I have templates from other clients’ grocery lists for groups of all sizes available to share with you, and I will let you know if something on your list is readily available here.

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How do I pay for the groceries?
Groceries will be purchased on Doña Sonia’s credit card, and charged back to you at an exchange rate calculated at 1 peso less than the day’s exchange rate (to cover administrative costs).