When we first started our business, we registered Doña Sonia & Chef Marco as a restaurant since there is no option for “Caterer”, “Food Delivery”, or “Cooking Classes”. On March 8, 2018, TripAdvisor informed us that since we were caterers and not a restaurant, our listing was being removed. And just like that, poof!, away went our 58 reviews, and all the customer pictures from the last two years. We don’t think it’s a coincidence that TripAdvisor “reviewed our listing” at the same time we were just 3 steps away from being rated in the Top Ten Restaurants of Puerto Morelos!

Luckily enough, I had the site up when we got the news, and I managed to print a pdf of our listing as of March 8, 2018, which shows most of the 10 most recent (5 star!) reviews. I had also printed a pdf of our listing last March for other purposes. You can see our meteoric rise in rankings from one year to the next: #32 and 23 reviews to #13 and 58 reviews!

But sadly, it’s back to square one. So, while we’re not sure yet just how negatively this will impact our business, we’re moving onward and upward with our social media presence on Yelp!, Facebook, Google Business and Instagram. Thank you for supporting us on any platform!

Dona Sonia, Puerto Morelos - 030818.1 (1)
Dona Sonia, Puerto Morelos - TripAdvisor.March 2017